Shipping policy
At NEEXA GLOW, we're committed to delivering your skincare products safely and as quickly as possible. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, holidays, or new product launches, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
- Canada: 2–7 business days
- United States: 4–8 business days
- International: 7–21 business days
Delivery times are estimates and may vary depending on your location, weather conditions, customs processing, or courier delays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number so you can monitor your shipment.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
NEEXA GLOW is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package appears delayed or is marked as delivered but cannot be located, please:
- Check around your delivery location.
- Contact the shipping carrier.
- Reach out to our customer support team.
We'll do our best to assist you in resolving the issue.
International Shipping
International customers are responsible for any applicable customs duties, import taxes, or additional fees charged by their country's customs authorities.
These charges are not included in the product or shipping price.
Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery.
- Include your order number and clear photos of the damaged item and packaging.
We'll review your claim and work toward a suitable resolution.
Contact Us
If you have any questions about shipping, please contact us:
NEEXA GLOW
📧 Email: support@neexaglow.com
🌐 Website: www.neexaglow.com
Optional Shipping Promise (Great for Homepage)
Our Shipping Promise
- 🚚 Fast Order Processing
- 📦 Secure Packaging
- 🔍 Full Order Tracking
- 🌍 Worldwide Shipping
- 💖 Carefully Packed with Love